Privacy Policy - Information We Collect
What information we collect about you?
Personal information that we collect from you – this will depend upon the services you are using:
• Name and Title
• Home, Billing and Delivery Address(es)
• Email Address(es) (home, mobile, work)
• Phone Number(s) (home, mobile, work)
• Purchase information
• Account Password and Login details
• Your comments, product reviews
• IP Address
• Device information
• Website / Browsing History, including location data
• Cookie information (please see our Cookie Policy for details)
We collect personal information when you:
• Purchase products
• Register for My Account
• Subscribe to our newsletters
• Submit reviews
• Contact us for any reason, e.g. order queries, complaints, website issues via phone, email and postal correspondence
• Browse the website - please see the section on cookies for more information
How we will use the information about you?
We use your personal information in a number of different ways, depending on the type of information provided. You do not have to provide this personal information but if you don't, you may not be able to purchase goods from us, we may not be able to provide certain services and you are unlikely to receive our optimal overall customer experience.
The tables below set this out in detail, showing what we do, and why we do it:
Personal information
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How we use this personal information
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Why we do it
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Your name and contact detail
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We've got to do this to perform our contract with you.
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To fulfil your order, i.e. updating you regarding the status of your order and shipping the order to you (including the printing of labels).
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To manage any issues during order fulfilment. This would also include refunds and returns.
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We've got to do this to perform our contract with you. We may also keep a record of this to comply with our legal obligations.
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To send you offers, promotions and events.
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Ukpola has a legitimate interest to send you promotions. You can opt out of these at any time through your account settings. We will also ask you if you want to consent to email marketing through this registration.
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To verify your identity when you access your account or to contact you to perform security checks.
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Ukpola has a legitimate interest in ensuring that you are who you say you are to ensure good is provided to the correct person.
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In the detection and prevention of fraud or other crimes.
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Ukpola has a legitimate interest in protecting itself from Fraud.
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To monitor and improve the services and the Website, including monitoring browsing activity and session replays.
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Ukpola has a legitimate interest in monitoring the websites to improve customer experience.
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To combine aggregated information about our customers (that doesn't identify those customers) to help us track performance and improve the services we offer.
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Ukpola has a legitimate interest in analysing this information to improve customer experience.
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To send you service emails or communications required by law to update you about any changes to our goods, any information required by law relating to your order or product recalls.
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We need to do this to comply with our legal obligations. We don't need your consent to send you these communications but they will not include any promotional content.
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To develop and test any changes or improvements to our Website
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Ukpola has a legitimate interest in developing and testing our goods to improve customer experience.
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Your Order details
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To fulfil your order, i.e.updating you regarding the status of your order and shipping the order to you. As well as managing any issues during order fulfilment.
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We've got to do this to perform our contract with you and our contracts with partners and suppliers who work with us to provide a service to you.
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To analyse customer spend within online.
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Ukpola has a legitimate interest in analysing this information to improve customer experience.
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Your login and Password
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To verify your identity when you access your account.
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Ukpola has a legitimate interest in ensuring that you are who you say you are to ensure goods are provided to the correct person.
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Your device information, preferences and cookies provided when you browse our website
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To tailor your experience online and send you personalised emails (in combination with other information you have provided us or our third parties) so that we can offer you goods and promotions, offers and events we think you will be interested in.
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We will do this where you have consented to the use of cookies on our database. Please see our section on Cookies and our Cookie Policy for more details. You can manage your cookie settings at any time.
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To show you advertising on such Social Media platforms as Facebook and Twitter or third party advertising that may appear on other websites you use.
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We will do this where you have consented to the use of cookies on our database. Please see our section on Cookies and our Cookie Policy for more details. You can manage your cookie settings at any time.
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To combine the information that we collect directly from you with any information that we obtain from third parties to whom you have given your consent to pass that data onto us, such as the Social Media platforms and publicly available information we describe above.
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Ukpola has a legitimate interest in understanding our customers and what will interest them for the best customer experience. This also helps us identify trends in different countries which helps us to better understand our customers in those countries.
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Financial information, social media information
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When combined with personal identification and contact details to investigate cases of fraud.
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Ukpola has a legitimate interest in protecting ourselves from various types of fraud.
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Personal information shared with Third Parties
In order to provide our services to you, we share your data with the following categories of companies:
• Companies that help get your purchases to you, such as payment service providers, order packers and delivery companies or as part of the standard customer journey for the purposes of taking payment, managing your order, monitoring site performance and stability, improving customer experience, tracking revenue, delivery and returns.
• Professional service providers, such as IT providers and website hosts who help us run our business and deliver to you.
• Companies approved by you, such as social media sites (if you choose to link your accounts to us), and PayPal where you choose to use their payment service.
Ukpola only transfers your personal information to those third parties where we can be sure that we can protect your privacy and your rights. We only transfer the information which is needed to provide the goods and if we stop using a third party, we require them to remove or anonymise your information. We do not, and will not, sell any of your personal data to any third party.
Security of your information
We want you to have confidence in how we use and hold your personal information. We have in place a range of GDPR tools, technical security measures designed to protect your personal information from unauthorised use or disclosure, including password protection on My Account. Delete or Edit your personal data, Request a full report of your personal data we hold, We are hosting our website in a reputed hosting provider (Host Gator) and you read their privacy policy.