Deliveries & Returns

FREE Delivery is available if you're ordering eligible items for delivery within the UK.

If you were charged for delivery and didn't expect to be please see the delivery table.

Delivery charges are calculated when you checkout and are based upon your location. All charges are based on a maximum weight of 30kg. Please allow 5kg of this for Bags, Glass, Packing Box etc - so, max 25kg of goods (Exclude items from Heavy category). For packages larger than this please contact us before placing your order. Our preferred courier are MyHermes, UPS and ParcelForce.

Deliveries to the UK

Orders including £35 or more and cart weight less than 10kg qualify for FREE Delivery. All orders of £45 or more except heavy items but cart weight less than 30kg also qualify for FREE Delivery. If you are ordering more than 30kg, please split the order to qualify above condition. Items will be delivered 5-7 working days after dispatch.

Heavy Items (over 2kg & over 1kg)

  • Items weight over 2kg or more
  • All items in Heavy Item category
  • Items weight 1kg or more but less than 2kg
  • Bottles over 750 ml
  • All items in heavy item (1kg) category

Deliveries to Europe

For most of Europe we offer a parcel delivery for reasonable price. Please email us to arrange shipping.

Delivery Schedule

We endeavor to ship your order within 5 -7  business days - UK delivery is normally within 5 to 8 business days. 

Where we sometimes use Royal Mail, and there is occasionally a delay, we must allow 28-days before we can assume the item is lost before we resend another package or refund. You will need to pay re delivery charges or any Parcel Force surcharges if  courier unable to delivery your parcel as a result of your are not available at your delivery address. 

Please note: Business days are defined as Monday-Friday 8am-6pm. Next Day delivery options are only possible if we receive your order before 5pm (excluding some Fruits, Vegetables and Sweets which are only despatched on Tuesdays). If there is any doubt - feel free to telephone us.

* For international orders please contact us to discuss delivery option before placing the order.

Back Orders

In the unlikely event that an item you ordered is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Returns Policy

We want you to be completely satisfied with our service and products. If, for any reason you are not entirely happy - please tell us.

The following items are excluded from our returns policy: Gift Vouchers, Beauty Products, Food Products, Food Gifts Sets, Incense Products. These products can only be returned in accordance with your legal rights.

Refunds will only be given in accordance with your legal rights on the above products. If your product is faulty, damaged or unfit for purpose, please contact us.

You may return other unopened goods within 7-days of receipt and, subject to inspection and acceptance, we will refund or provide replacement(s) as applicable.

Refunds will only be made via the credit/debit card used for the original transaction. Refunds will have post and packing charges deducted. Where an order qualified for free post and packing, we will deduct our post and packing costs from the refund. We reserve the right to deduct any other charges incurred by us such as credit card transaction fees, picking/packing costs, restocking costs, packaging material and return postage fees.

To request a refund or replacement please contact us first by email or telephone. We will require you to return the goods, at your cost, to us for inspection. USL will not be liable for goods that are lost or damaged in transit and recommend that you obtain proof of posting.

Any uncollected packages that are returned to us, which included fresh fruit and/or vegetables, will require inspection before any refund can be offered. Other products which may be stained or damaged by the fruit and/or vegetables will be omitted from the refund.

E&OE: Whilst we make every effort to ensure our product listings are accurate sometimes the manufacturers will make modifications to ingredients, descriptions and/or recipes associated with said products. We try to spot any changes and update our descriptions accordingly but note that we cannot be held responsible for any changes that we have not be made aware of. Additionally, if you have an intolerance to any particular ingredient(s) feel free to call us to double check any given product(s)... If you do spot any differences with regards Ingredients listings or Descriptions please email us to bring it to our attention so we can check and make any corrections as applicable.

Any goods despatched by us in error remain the property of USL. If you receive any goods by mistake, that weren't ordered, please contact us within 7-days to arrange for us to collect them.

Delivery Chart

Order Total £35 or more and weight <10 kg (without heavy items) - FREE

Order Total £45 or more and weight <30 kg (without heavy items) - FREE 

Small Orders weight  less than 2 kg - £3.99

Orders with Heavy items Weight in between 2 kg and 5 kg - £5.99

Orders with Heavy items Weight in between 5 kg and 10 kg - £7.99

Orders with Heavy items Weight in between 10 kg and 30 kg - £9.99 

If you are ordering more than 28 kg, please split the order. System will not allow you to add more than 28 kg to a single order as that's the MAX limit of shipping package.