Privacy Policy - Security and Rights of your information

Security of your information

We want you to have confidence in how we use and hold your personal information. We have in place a range of GDPR tools, technical security measures designed to protect your personal information from unauthorised use or disclosure, including password protection on My Account. Delete or Edit your personal data, Request full report of your personal data we hold, We are hosting our website in a reputed hosting provider (Host Gator) and you read their privacy policy.


How long we will store your information?

We'll hold on to your information for as long as you have your account with ukpola, or as long as is needed for us to be able to provide the relevant goods to you.


In some circumstances, such as to meet our legal or regulatory obligations, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may hold on to your personal information after we’ve finished providing services to you, or for longer than our general retention policy.



Your rights over your information

You have many rights over your personal information and how it is used. The table below sets out the rights which are available to you (depending on how we collected your personal data) and how to make use of those rights.


If you would like to make a request for any of the rights detailed 

The Data Protection Officer
Digitonomy Limited
The Steam Mill Business Centre
Steam Mill Street
CH3 5AN.


Please be aware that we will need to verify your identity before providing any personal data to you. We do this to protection your information. We may also ask you to provide us some additional voluntary information to help us process your request more efficiently.


Your rights

How to make use of those rights

Right to be informed about what we do with your information

This Privacy Policy and any details provided when we capture your personal information will keep you informed about how we will use this information.

Right to access your information

You can request access to the personal information we hold about you.

Right to correct your information

If you believe that the personal information we hold about you may be incorrect, then the easiest way to correct this is through updating your profile in My Account. If you don't want to do it this way or don't have a My Account, you can ask for us to update your information.

Right to object to, or restrict, Ukpola using your information

In certain circumstances (including where we use legitimate interests as set out below) you can ask us to stop processing your information or ask for us to limit the ways in which we process this information. However we can refuse a request in some cases - we will provide you with information explaining why we have refused your request if we do this.

Right to delete your personal information (unless we have a reason to keep it)

Some people call this the "right to be forgotten". Unless we have a reason for keeping your personal information (for example, where we need this to provide a service to you ordeal with an ongoing complaint), you can request for us to stop holding your personal information. If we need to hold on to your information we will tell you why we need to do this when we respond.

Right to stop direct marketing messages

You can do this easily through unsubscribing at the bottom of our emails, updating your preferences in My Account, or by contacting us (see the Marketing section below).

Right to portability of your information

You can ask us to move, transfer or copy your information so that you can use this information in a different service. To the extent we are able to do so, we will make this information available to you in a commonly used format so that you can transfer this to another service.