FREE Delivery is available if you're ordering eligible items for delivery within the UK.
If you were charged for delivery and didn't expect to be please see the delivery table.
Delivery charges are calculated when you checkout and are based upon your location. All charges are based on a maximum weight of 30kg. Please allow 5kg of this for Bags, Glass, Packing Box etc - so, max 25kg of goods (Exclude items from Heavy category). For packages larger than this please contact us before placing your order. Our preferred courier are MyHermes, UPS and ParcelForce.
Deliveries to the UK
including £35 or more and cart weight less than 10kg qualify for FREE
Delivery. All orders of £45 or more except heavy items but cart weight
less than 30kg also qualify for FREE Delivery. If you are ordering more
than 30kg, please split the order to qualify above condition. Items will
be dispatched within 3-5 working days.
|Heavy Items (over 2kg & over 1kg)|
- Items weight over 2kg or more
- All items in Heavy Item category
- Items weight 1kg or more but less than 2kg
- Bottles over 750 ml
- All items in heavy item (1kg) category
Deliveries to Europe
We do not deliver to Europe. But if you can arrange shipping, we could make the parcel ready for pickup. Please email us to arrange this.
We endeavor to dispatch your order within 3 -5 business days - UK delivery is normally within 5 to 9 business days.
Where we sometimes use Royal Mail, and there is occasionally a delay, we must allow 28-days before we can assume the item is lost before we resend another package or refund. You will need to pay re delivery charges or any Parcel Force surcharges if courier unable to delivery your parcel as a result of your are not available at your delivery address.
Please note: Business days are defined as Monday-Friday 8am-6pm. If there is any doubt - feel free to telephone us.
* For international orders please contact us to discuss delivery option before placing the order.
In the unlikely event that an item you ordered is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
We want you to be completely satisfied with our service and products. If, for any reason you are not entirely happy - please tell us.
The following items are excluded from our returns policy: Gift Vouchers, Beauty Products, Food Products, Food Gifts Sets, Incense Products. These products can only be returned in accordance with your legal rights.
Refunds will only be given in accordance with your legal rights on the above products. If your product is faulty, damaged or unfit for purpose, please contact us.
You may return other unopened goods within 7-days of receipt and, subject to inspection and acceptance, we will refund or provide replacement(s) as applicable.
Refunds will only be made via the credit/debit card used for the original transaction. Refunds will have post and packing charges deducted. Where an order qualified for free post and packing, we will deduct our post and packing costs from the refund. We reserve the right to deduct any other charges incurred by us such as credit card transaction fees, picking/packing costs, restocking costs, packaging material and return postage fees.
To request a refund or replacement please contact us first by email or telephone. We will require you to return the goods, at your cost, to us for inspection. USL will not be liable for goods that are lost or damaged in transit and recommend that you obtain proof of posting.
Any uncollected packages that are returned to us, which included fresh fruit and/or vegetables, will require inspection before any refund can be offered. Other products which may be stained or damaged by the fruit and/or vegetables will be omitted from the refund.
E&OE: Whilst we make every effort to ensure our product listings are accurate sometimes the manufacturers will make modifications to ingredients, descriptions and/or recipes associated with said products. We try to spot any changes and update our descriptions accordingly but note that we cannot be held responsible for any changes that we have not be made aware of. Additionally, if you have an intolerance to any particular ingredient(s) feel free to call us to double check any given product(s)... If you do spot any differences with regards Ingredients listings or Descriptions please email us to bring it to our attention so we can check and make any corrections as applicable.
Any goods despatched by us in error remain the property of USL. If you receive any goods by mistake, that weren't ordered, please contact us within 7-days to arrange for us to collect them.